At Xmart Technology, we understand that plans can change. Our cancellation policy is designed
to be fair and transparent for both our customers and our operations.
Need to cancel an order? Contact us immediately at +92 321 1158580
1
Order Cancellation Before Dispatch
✅
Full Refund Available
If a customer cancels an order before it has been dispatched, the full order amount will be refunded.
⏱️
Processing Time
Within 48 hours
💳
Refund Method
Original Payment Method
✅ Best Option: Cancel early to avoid any deductions!
2
Order Cancellation After Dispatch
⚠️
Shipping Charges Apply
If an order is cancelled after it has already been dispatched, certain charges will be deducted.
• Charges That Will Be Deducted:
Delivery Charges
Forward shipping costs
Return Shipping
Product return logistics
Refund Process: The remaining amount will be refunded after the product is received back and inspected at our facility.
3
Payment Gateway Orders (Change of Mind / False Reason)
💳
Additional Charges Apply
For orders placed through debit/credit card or online payment gateways with change of mind or false reasons.
• Charges That Will Be Deducted:
🏦
Bank Charges
Transaction processing fees by the bank
🔗
Payment Gateway Fees
Service charges by payment processors
⚠️ Important: These charges will be deducted from your refund amount
4
Refund Processing Time
⏱️
Our Processing Time
All eligible refunds are processed within 48 hours after cancellation approval.
🏦
Bank Processing Time
Actual credit time may vary depending on your bank or payment service provider (usually 3-7 working days).
Note: Refunds are processed within 48 hours, but appearing in your account depends on your bank's processing speed.
5
Important Notes
📞
Cancellation Request Method
Cancellation requests must be made by contacting us on our official WhatsApp or phone number only.
⚖️
Company Rights
Xmart Technology reserves the right to refuse cancellation requests in case of misuse or policy violation.
⚠️ Always verify cancellation requests through our official channels to avoid scams.
📞
Need Help With Cancellation?
Contact our support team for immediate assistance with order cancellations,
refund status, or any questions about our cancellation policy.
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